FAQ
If you have more questions, please contact us and we'll get back to you within 2 business days.
Shipping & delivery
How long does it take for my order to be processed and shipped?
Standard shipping: 3-7 business days
Express shipping: 1-3 business days
Processing and shipping times may vary depending on the items you've ordered and the shipping method selected. You can find an estimated timeline for your order at checkout.
How can I track my package and receive updates on its delivery status?
Once your package has shipped, you can track it with the tracking number that we'll provide you.
What is the estimated delivery time for my order?
Delivery times can vary depending on the shipping method and location, but we'll provide you with an estimated delivery range at checkout.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.
Returns
Can I return a product if I have opened it or used it?
We understand that sometimes a product may not meet your expectations even after you've opened or used it. Depending on the product and the condition it's in, we may be able to offer a return or exchange. Please email us for more info.
Do I have to pay for shipping when returning a product?
In most cases, you'll be responsible for the shipping cost when returning a product. However, we may provide free return shipping for certain products or under certain circumstances.
How long does it take to receive a refund after a return has been processed?
Once we've received and processed your return, it can take several business days for your refund to be issued. The exact timeframe may depend on your payment method and bank processing times.
Can I return a product if it causes an allergic reaction or doesn't work for my skin type?
Your satisfaction is our top priority, so we want you to feel confident in your purchase. If a product causes an allergic reaction or doesn't work for your skin type, please let us know and we'll do our best to provide a solution, which may include a return or exchange.
Can I return a product that was purchased with a promotion or discount code?
Products purchased with a promotion or discount code may be subject to additional terms and conditions. Depending on the promotion, we may not accept returns or exchanges for these products.
Our SERVICES
What are lash extensions?
Lash extensions are synthetic or natural fibers that are individually applied to your natural eyelashes using a safe adhesive. They enhance the length, thickness, and curl of your lashes, giving them a fuller and more glamorous look.
How long do lash extensions last?
The lifespan of lash extensions varies depending on the individual's natural lash growth cycle and how well they are cared for. Generally, lash extensions can last between 2-3 weeks. Regular touch-up appointments are recommended every 2 to 3 weeks to maintain the fullness of your lashes.
Are lash extensions safe?
Yes, lash extensions are safe when applied by a trained and experienced lash artist. At our salon, we prioritize safety and hygiene by using high-quality products and following strict sanitation protocols. We also ensure that our lash artists are certified and skilled in providing safe lash extension services.
How long does the lash extension application process take?
The lash extension application typically takes around 1.5 to 2 hours for a full set. This includes a consultation, selecting the desired lash style, and the actual application process. We take the time to carefully apply each lash extension to ensure a beautiful and comfortable result.
Can I wear makeup with lash extensions?
Yes, you can wear makeup with lash extensions, but it's important to be cautious and avoid oil-based products or products that contain glycol. These can weaken the adhesive bond and cause the lashes to fall out prematurely. We offer specially formulated lash extension-safe makeup products that you can use without any worries.
How do I take care of my lash extensions?
To maintain the longevity of your lash extensions, it's important to follow some care instructions. Avoid rubbing or pulling on your lashes, and gently cleanse them with a lash extension-safe cleanser. Brush them daily with a clean mascara wand and avoid excessive exposure to water or steam. Our lash artists will provide you with detailed aftercare instructions.
Can I swim or shower with lash extensions?
Yes, you can swim or shower with lash extensions, but it's important to avoid excessive exposure to water for the first 24 to 48 hours after the application to allow the adhesive to fully cure. After that, you can enjoy your normal activities, including swimming and showering, without any issues.
Can I get lash extensions if I have sensitive eyes?
Yes, you can still get lash extensions even if you have sensitive eyes. We offer different lash options, including hypoallergenic and lightweight lashes, to minimize any potential irritation. However, it's always a good idea to let your lash artist know about any sensitivities or allergies you may have during the consultation.
Can I remove lash extensions by myself?
We strongly advise against removing the lash extensions yourself, as it can cause damage to your natural lashes. Lash extensions should be professionally removed by a trained lash artist using a specialized adhesive remover to ensure a safe and comfortable process.
How much do lash extensions cost?
Our pricing for lash extensions varies depending on the type of lashes, the desired style, and the amount of work required. We offer competitive and transparent pricing.