We want you to love your Lash Artistry & Aesthetics products. If something is not quite right, we are here to help make it right.

Unopened and unused physical products may be returned within 30 days of the delivery date, provided they remain in their original condition and original packaging.

To begin a return, please contact our customer care team for return authorization and instructions.

All returns must be authorized before being shipped back. Unauthorized returns may be refused or returned to the customer at the customer's expense.

Once your return is received, please allow 2–14 business days for it to be inspected and processed. Approved refunds will be issued to the original payment method.

Original shipping charges and return shipping costs are non-refundable unless the customer received a defective, damaged, or incorrect product.

Opened or used products are not eligible for return unless the product is confirmed to be defective.

All digital products, including eBooks, downloadable materials, and online training courses, are non-refundable due to the nature of digital delivery and the immediate access provided after purchase.

Damaged, Defective, or Incorrect Products

Customers are responsible for inspecting their orders after delivery.

If you receive a damaged, defective, broken, or incorrect product, please contact us within 30 days of delivery. Please include clear photographs of the product and packaging, along with a brief description of the issue.

Damage to the outer shipping packaging does not qualify for a refund or replacement when the product itself remains usable.

Once the claim has been reviewed and approved, Lash Artistry & Aesthetics may provide a refund or replacement.

For approved defective, damaged, or incorrect product claims, Lash Artistry & Aesthetics will provide return instructions when necessary.

Tweezers & Metal Products

All tweezers and metal products are hand-tested and inspected before shipment.

Unopened and unused tweezers or metal products may be returned within 30 days of delivery, provided they remain in their original condition and packaging.

If a tweezer or metal product is defective, please contact us within 30 days of delivery with clear photographs and a brief description of the issue. Once the claim has been reviewed and approved, we may provide a refund or replacement.

Opened or used tweezers and metal products are not eligible for return unless they are confirmed to be defective.

All returns must be authorized before being shipped back. Unauthorized returns may be refused or returned to the customer at the customer's expense.

Adhesive Products

Unopened adhesive products may be returned within 30 days of delivery, provided they remain in their original condition and packaging.

If an adhesive product is defective, please contact us within 30 days of delivery with a clear photograph of the product and a brief description of the issue. Once the claim has been reviewed and approved, we may provide a refund or replacement.

Opened adhesive products are not eligible for return unless they are confirmed to be defective.

All adhesive returns must be authorized before being shipped back. Unauthorized returns may be refused or returned to the customer at the customer's expense.

Once the return is received, please allow 2–14 business days for it to be inspected and processed.

Lost or Returned Packages

Lash Artistry & Aesthetics is not responsible for return packages that are lost or stolen while in transit. Customers must retain proof of postage and tracking information for all returned packages.

We are not responsible for lost, misplaced, delayed, or incorrectly delivered shipments caused by incorrect or incomplete address information entered at checkout.

Once an order is marked as delivered by the shipping carrier, Lash Artistry & Aesthetics is no longer responsible for loss or theft. Customers must contact the shipping carrier directly for assistance.

Refunds or replacements will not be issued for packages marked as delivered unless the shipping carrier confirms that the package was lost or delivered incorrectly.